Privacy policy

Rai Computer(“we”, “us”, “our”) is a proprietorship registered under GSTIN 27AGEPR6531K1Z1, operating from Grant Road, Mumbai 400007. We provide doorstep IT services, annual maintenance contracts (AMC), rare-parts sourcing, and custom computer builds to businesses across Mumbai and Navi Mumbai.

a. Information you give us

When you book a visit, request a part, register as a partner, or contact us, you may provide:

• Name and business name
• Phone number and email address
• Business address and area/zone
• GSTIN (partners only, optional)
• Description of the issue or requirement, including photographs you upload

b. Information collected automatically

When you visit our website we may collect standard web analytics data through Google Analytics, including:

• IP address (anonymised)
• Browser type, device type, operating system
• Pages visited, time spent, referral source

• To schedule and fulfil service visits
• To source and quote rare/obsolete parts
• To manage partner accounts and referrals
• To communicate updates, quotes, and invoices
• To improve our website and services through aggregated analytics
• To comply with legal obligations (e.g. GST filings)

We do not sell, rent, or trade your personal data. We may share limited information with:

• Service partners — when a partner engineer is dispatched for your job, they receive your name, address and issue description.
• Payment processors — if you pay online, the processor handles card/UPI data directly; we do not store payment credentials.
• Legal authorities — if required by law or to protect our rights.

We retain service records and invoices for the period required by Indian tax law (currently 8 years for GST records). Contact and analytics data that is not legally required is deleted or anonymised within 24 months of your last interaction with us.

Our website uses first-party cookies for essential functionality and Google Analytics cookies for aggregated usage statistics. You can disable cookies in your browser settings; the website will still work, though analytics will not be recorded.

You may at any time:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data (subject to legal retention requirements)
• Withdraw consent for marketing communications

To exercise any of these rights, email us at hello@raicomputer.com or call +91 98693 38902.

We use HTTPS encryption, access controls, and regularly updated software to protect your data. However, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security.

Our site may link to external services (e.g. WhatsApp, Google Maps). We are not responsible for their privacy practices; please review their policies independently.

We may update this policy from time to time. The “last updated” date at the top will always reflect the most recent revision. Continued use of our services after changes constitutes acceptance.

For privacy-related queries, reach us at: